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Customer Experience Rating
5/ 5

Easy site to use

Customer Experience Rating
4/ 5

Good choice, I like the map feature. However, scrolling on the phone is not the best experience.

Customer Experience Rating
5/ 5

Fantastic as usual
Easy to use

Customer Experience Rating
5/ 5

Site easy to use only problem is I cannot book multi city trips

Customer Experience Rating
5/ 5

Detail and Prices

Customer Experience Rating
3/ 5

Disapointed with the new reward scheme. When i used to book with hotels.com before the new one key loyalty scheme for every 10 night stay you got a night free, now it will take about 70 nights to get the same equivalent reward

Customer Experience Rating
5/ 5

Easy to use but chatline needs improvement

Customer Experience Rating
5/ 5

Smooth performance leads to less anxiety especially when traveling in foreign cities and you need to check your accommodation details.

Customer Experience Rating
5/ 5

Only website I can find that allows you to only book hotel for part of the trip and flights for the dates you want

Customer Experience Rating
5/ 5

Easy booking